Returns and Refunds

Enquiries regarding returns.

Can I return my product ?
All of our items come with a 14 day money back guarantee.  If you wish to return your order, then you can return your product to us within 14 days of re...
Fri, 18 May, 2018 at 1:43 PM
How do I return a product?
If you wish to return a product, please contact us with the reason for return and your order number so that we can advise you accordingly.   Please note t...
Mon, 8 May, 2017 at 3:31 PM
What should I do if my item is faulty?
We understand how frustrating this can be and want to resolve this as quickly as possible for you. If you have received a faulty item, please contact us as...
Mon, 10 Apr, 2017 at 3:43 PM
My parcel has arrived damaged, what should I do?
We understand how frustrating this can be and want to resolve this as quickly as possible for you.  Should you receive your parcel in a damaged state or if...
Wed, 8 Mar, 2017 at 1:17 PM
How long will it take to process my return?
Once we receive a parcel back, please allow up to 2 working days for your parcel to be processed. If you have not included your name, order number and reaso...
Mon, 10 Apr, 2017 at 3:44 PM
I have not received my parcel, can I get a refund?
If you have not received your parcel, we can only issue a refund back to the original method of payment or store credit if we either: Receive the parcel...
Mon, 8 May, 2017 at 3:33 PM
My return was processed but my delivery fee wasn't returned, why?
If you have returned your order as you have changed your mind or are no longer wanting the items then we currently are unable to refund your postage costs f...
Mon, 10 Apr, 2017 at 3:57 PM
My parcel was returned, why did I receive a refund to Store Credit?
If your parcel is being returned for the following reasons, you will only be eligible for refund to Store Credit: Incorrect delivery details were provid...
Mon, 8 May, 2017 at 3:33 PM
Can I return a Custom Made Item?
Unfortunately, we cannot accept items that have been Custom Made to your specification.
Mon, 10 Apr, 2017 at 4:18 PM
Does Store Credit expire?
Your store credit will remain in your account for 1 year from the date that it is added. After 1 year, your store credit will expire and will not be able t...
Fri, 23 Jun, 2017 at 2:37 PM