My Order

Information about orders that have been placed

My order status is ‘Processing’, what does this mean?
If your order status shows as ‘Processing’, this means that your order has been successfully placed and we are currently working on your order.  Once your ...
Mon, 6 Mar, 2017 at 3:53 PM
How long will my order status show as ‘Processing’?
The length of time that your order will be processing for will depend on what you have ordered. We endeavour to ship parcels as quickly as possible but som...
Mon, 6 Mar, 2017 at 3:58 PM
My order status is ‘Complete’, does this mean it has been delivered?
No, the order status ‘Complete’ means that your order has been shipped and we do not need to take any further action.  It does not mean that your parcel ha...
Mon, 6 Mar, 2017 at 4:05 PM
What do I do if a item is missing from my parcel?
All cases of missing items must be raised with us within 14 days of receiving your order. Anything raised outwith this time we will be unable to investi...
Thu, 15 Mar, 2018 at 9:27 AM
When does my product expire?
The period-after-opening symbol or PAO symbol is a graphic symbol that identifies the useful lifetime of a cosmetic product after its package has been op...
Tue, 30 Apr, 2019 at 10:05 AM
Why does my full address not appear on my tracking information?
When tracking your parcel the full address is not displayed for security reasons, The full address is in fact on the parcel itself. If you would lik...
Mon, 6 Aug, 2018 at 4:19 PM